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Use case

Online check-in and in-stay ordering for independent hotels

Guests check in online before arrival, scan a room QR code to open the portal, order room service or extras, and sign in to the guest WiFi through your branded page. Your PMS stays the system of record.

Who this is for: Independent and boutique hotels, guesthouses and aparthotels that keep their hotel PMS and want a guest portal on top of it.

Last reviewed: October 2026

The problem

Front desk time goes to the same check-in questions, in-stay sales depend on guests finding a printed menu, and guests who booked through an OTA leave without a direct relationship with the hotel.

How independent and boutique hotels use Staying

  1. Online check-in before arrival. Guests confirm their details, accept house rules and give or decline marketing consent in the portal. Bookings arrive by iCal or CSV import.
  2. Room QR codes open the portal. Print a QR code per room from the admin. Guests open the guide, the services and their booking without downloading an app.
  3. Room service and extras. Guests order food, transfers, spa slots or late check-out and pay by card or charge it to the room. Staff see orders in the admin. Available on Growth and above.
  4. Guest WiFi sign-in. A branded WiFi sign-in page collects guest contact details and consent. Sending campaigns to WiFi contacts is part of Starter and above.
  5. Reviews and direct rebooking. After check-out, Staying asks for a review and invites the guest to book direct next time.

Which plan fits: Growth (€149/month)

Growth covers up to 100 rooms with in-stay ordering, upsell rules, SMS and custom branding. Scale (€399/month) removes room and seat limits and adds a dedicated account manager.

Every plan is self-serve and billed monthly or yearly in euros, with 0% commission on bookings and orders. See the pricing page and the plan limits.

Best for

  • Hotels that keep their PMS and want online check-in and in-stay ordering on top
  • Hotels that sell food, spa or experiences and want guests to order from their phone
  • Hotels that want guest contact details and consent from OTA bookings

Not the best fit for

  • Hotels that need a full hotel PMS with front-desk operations, rate management and channel distribution
  • Hotels that must scan identity documents or file police guest registrations at check-in
  • Hotels that need 24/7 support from their software vendor

If one of these applies, see the alternatives or keep your current tool and run Staying next to it.

Customer results

We do not publish customer case studies for this use case yet. Every product fact on this page is checked against the product itself; plan limits come from the same table the billing system uses.

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