Guest message templates

Subject: Your stay at [Property name] is confirmed

Hi [Guest first name],

Thank you for booking [Property name] from [Check-in date] to [Check-out date]. We are looking forward to having you.

Everything you need for the stay is in your guest page: [Portal link]
- check in online so arrival is quick
- directions, WiFi and house rules
- extras you can add before you arrive

If anything about your plans changes, just reply to this email.

Best regards,
[Host name]

Subject: Three days to go: check in online

Hi [Guest first name],

Your stay at [Property name] starts on [Check-in date]. Check-in opens at [Check-in time].

Please complete online check-in here: [Portal link]. It takes about two minutes and means we can have everything ready for you, including the names of everyone staying.

Arriving early or late? Tell us in the check-in form and we will do our best to help.

See you soon,
[Host name]

Hi [Guest first name], welcome to [City] today! Address: [Address]. Access: [Door code / key box / reception]. WiFi: [Network] / [Password]. Your guest page with directions and house rules: [Portal link]. Questions? Reply here. – [Host name]

Hi [Guest first name], just checking that you have settled in at [Property name]. If anything is missing or not working, reply here and we will sort it out. Restaurant tips and local guides are in your guest page: [Portal link]

Subject: A few extras for the rest of your stay

Hi [Guest first name],

Hope you are enjoying [Property name]. If it helps, you can add these from your guest page:
- [Extra 1, e.g. late check-out until 14:00] – [Price]
- [Extra 2, e.g. breakfast basket delivered at 08:00] – [Price]
- [Extra 3, e.g. airport transfer] – [Price]

Order and pay here: [Portal link]

[Host name]

Hi [Guest first name], a reminder that check-out is tomorrow at [Check-out time]. Please [checkout steps, e.g. start the dishwasher and leave keys in the box]. Need a later check-out? Request it in your guest page: [Portal link]. Safe travels! – [Host name]

Subject: Thank you for staying at [Property name]

Hi [Guest first name],

Thank you for staying with us. We hope you had a good time in [City].

If you have a minute, a short review helps other travellers and helps us improve: [Review link]

Was anything not as expected? Reply to this email; we read every message.

Best regards,
[Host name]

Subject: Back to [Property name] next [season]?

Hi [Guest first name],

Last [season] you stayed with us at [Property name]. Dates for next [season] are opening up, and as a returning guest you can book directly with us here: [Direct booking link]

[Optional: Returning guests get (benefit, e.g. a free late check-out) when booking direct.]

Hope to welcome you back,
[Host name]

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